Contact us for any further questions, possible projects & business partnerships.
Phone
+6011 7573 4615
Address
First Grade Distribution Sdn. Bhd.
202203138734 (NS0269997-A
No.1, Jalan Junjong, Junjong, 09000 Kulim, Kedah
Opening Hours
Monday – Friday:
9.00a.m. – 18.00p.m.
Return & Refund Policy
1. Eligibility for Returns
- We accept returns under the following conditions:
- Items must be unused, unopened, and in original packaging
- Return request must be made within 5 days from the date of delivery
- Proof of purchase (order number or receipt) is required
⚠️ For hygiene and safety reasons, we do not accept returns for:
- Opened or used products
- Perishable or consumable goods unless defective
- Clearance or promotional items
2. Damaged, Defective, or Wrong Items
If you receive:
- A damaged product
- A defective item
- The wrong item
Please contact us within 48 hours of receiving your order. Kindly provide:
- Order number
- Clear photos/videos of the product and packaging
After verification, we will offer:
- Replacement (preferred), or
- Full refund (if replacement is not available)
3. Return Process
To initiate a return:
- Email us at: info@firstgraderesources.com
- Provide your order number and reason for return
- Wait for approval and return instructions
⚠️ Do not send items back without prior approval.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
We recommend using a trackable shipping service
5. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
Approved refunds will be processed within 7–14 working days
Refunds will be made via:
- Original payment method
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
Contact your payment provider
If still unresolved, contact us at [Insert Email]
7. Exchange Policy
We only replace items if they are:
- Defective
Damaged
Incorrectly delivered
8. Order Cancellation
- Orders can only be cancelled before shipment
- Once shipped, cancellation is not allowed
9. Contact Us
For any questions regarding returns or refunds:
📧 Email: info@firstgraderesources.com
📞 Phone/WhatsApp: 0132910224